Returns Policy

WHAT can be returned?
All products except for Artisan Soap Bars can be returned if they are faulty or not fit for purpose.   Artisan Soap Bars cannot be returned for hygiene reasons.

WHEN do items need to be returned by?

Products must be returned within 14 days of purchase.


WHERE do items need to be returned to?
Shop 4, 1303 North East Road, TEA TREE GULLY 5091.

HOW do customers return items?
Item can be returned by post or in salon (see below for times)

Please include proof of purchase (invoice/receipt) with your returned item. If no proof of purchase, then no refund/credit can be issued.

SHIPPING for returns?
Cost of returns (regular post) will also be refunded/credited to the customer.

CREDIT for returns?
We can negotiate a refund or in store/online credit for returns.

Instore return option?
Yes, you can return items personally to our salon/store at

Shop 4, 1303 North East Road, Tea Tree Gully during the following hours:

Tuesday & Thursday between 5 - 9pm

Saturdays between 12 - 3pm.